Orders typically take 1 - 3 days to be prepared for delivery. Once they are packed and ready for collection, a courier driver will collect and scan on shipping label. An automated email confirming the collection will be sent out to the email address entered during checkout.
Standard delivery time within NZ is 2 business days but this may be impacted by Covid-19 restrictions. International shipping times vary by location.
If there is an issue with a delivery, please contact us at firstname.lastname@example.org and let us know.
Please read the description carefully and ensure that you are happy with the specifications of the product prior to purchasing. We do not offer refunds for sizing related issues if:
(i) the size is clearly stated in the description on the product page and
(ii) the specifications are within reasonable variance. Some of our products are hand-made/hand-carved meaning there will be slight variations to the images on the website.
However, we do our best to maintain the quality and consistency of our product range.
Please email us at email@example.com or call us on 0800 968 323 if you do notice any damage of defects.